February 13, 2010

BT Revises Rates and Changes Free Evening Calls Timings


Telecommunications major, BT has decided to revise its daytime calling rates and also change the timing of its free evening calls. The new standard daytime call rate would move up from 5.4p to 5.9p for every minute. This new rate, however, would not be applicable for subscribers who have opted for the In Contact Plus package, BT Basic and Light User Scheme. The new rates would apply from April 1.

Changes in the timings of free evening calls will also come into effect from April 1. These calls were free everyday from 6 pm in the evening to 6 am of the following day. From April 1, however, the timings would change and free calls would become effective from 7 pm in the evening to 7 am of the following day. The changed timings would be applicable to all subscribers except those who had opted for the Anytime package.

According to The Guardian, the notification regarding these changes has been sent by the telecommunications major to its subscribers through letters and emails that have an inappropriate subject. This could lead to confusion as many users would ignore the notification.

Citing its reasons for the change in the timings for free calls, the telecom major’s spokesperson said that most calls between 6 pm and 7 pm were official and short. Calls between 8 pm and 9 pm were likely to be lengthier as they were calls usually made to friends or family members. Thus, it claims, the change would not have an adverse impact on the customers.

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